Protected: Certified Professional Collector Trainer (CPCT) Course: DOT Qualified

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Trainer Resource Library
Training 101
Clearing Up Common Confusion
Teaching the CCF
Recommended Training Materials
Supervision of Mock Collections
Before the Collection: Securing the Enclosure
Before the Collection: Securing the Donor
The Collector's Role in Correcting or Clarifying Employer Information
Monitored vs. Observed Collections
Handling Refusals
Conflict and De-Escalation
Correctable vs. Fatal Flaws
The Public Interest Exclusion (PIE)
The Mock Collections Process
Conclusion

The Mock Collections Process

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This lesson takes the trainer through the step-by-step process of observing a mock collection.

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